This Privacy Policy explains how Lianxin Taifu Company Limited collects, uses, stores and protects personal information when people visit our website, contact our trading desk, request a table catalogue or place an order for glassware, cutlery and hotel table lines. The policy was prepared by the developer Lianxin Taifu and describes the practices of our tableware trading house in plain and complete terms so that every buyer, maker and visitor understands what happens to information that reaches us.
Our registered and trading address is Rm 01 26/F WORKING VIEW COML BLDG, 21 YIU WAH ST, Causeway Bay, Hong Kong (HK). Our contact email address is design@doristrade.mom and our contact phone number is +14757395032. We welcome questions about this policy at either contact point, and we answer them during ordinary business hours.
1. Scope of This Policy
This policy applies to the website published at the domain owned by Lianxin Taifu Company Limited and to every page served from it, including our services pages, contact form and legal pages. It also applies to information gathered through direct trade correspondence, telephone calls, email messages and printed order documents that are later entered into our account records.
This policy does not apply to third party websites that we may link to for reference. Those websites operate under their own privacy notices, and we encourage every visitor to read the notice of any site they choose to visit. Our trading house does not control the content or the data practices of any external site.
This policy does not cover the practices of the glassworks, cutlery makers or packing partners who supply us. When we pass an order detail to a maker row for sampling or replenishment, that maker handles the detail under its own rules. We choose makers with care and share only the minimum detail needed for the task at hand.
2. Who Controls Your Information
Lianxin Taifu Company Limited is the organisation that decides why and how personal information is processed for the purposes described in this policy. The company is registered at Rm 01 26/F WORKING VIEW COML BLDG, 21 YIU WAH ST, Causeway Bay, Hong Kong (HK).
The company operates as a tableware trading house. Our staff sample glassware, cutlery and hotel table lines from maker rows and ship the approved lines to restaurant buyers. The personal information we hold is mostly trade contact detail: the names, postal addresses, email addresses and telephone numbers of buyers, makers, carriers and the people who write to our desk.
If you have any question about who controls a particular record, or if you wish to reach the person responsible for privacy at the company, write to design@doristrade.mom or call +14757395032. We will route your message to the colleague who deals with your matter.
3. Information We Collect
We collect information that people give to us directly and a small amount of information that is generated automatically as the website is used. We do not buy personal information from data brokers, and we do not build advertising profiles of visitors.
Information given to us directly includes the following categories.
- Contact detail such as a name, an email address and a telephone number submitted through our contact form.
- The subject line and the message text of any enquiry sent to our trading desk.
- Company or trading house name, job title and delivery address supplied by a buyer placing an order.
- Order detail including the lines requested, the quantities, the finishes and any packing instruction.
- Correspondence history, including replies we send and notes we keep about a pending sample or a reorder.
Information generated automatically includes the following categories.
- Technical detail needed to serve a page, such as the browser type and the screen size reported by a device.
- A coarse indication of the region from which a request was made, derived from network routing data.
- The date and time of a request and the pages that were viewed during a session.
We keep the automatic detail to a minimum. We do not seek to identify a visitor from that detail, and we do not join it to a trade account unless a visitor asks us to do so.
4. Information We Collect for Orders
When a restaurant buyer places an order, we need more detail than a simple enquiry requires. The extra detail allows us to sample the correct line, check the correct specification and dispatch a case to the correct loading point.
Order detail may include the buyer name, the trading house name, the delivery address, the receiving contact, the preferred carrier and the invoice address. It may also include the approved sample reference, the felt colour selected for the presentation tray, and any instruction about how a set should be straw-packed for a particular dining room.
We use order detail only to fulfil the order, to produce the packing note, to arrange the dispatch and to answer any follow up question from the buyer. We do not use order detail for advertising, and we do not sell it to any other party.
Where a buyer supplies detail about a colleague or a receiving depot, the buyer confirms that they are allowed to share that detail with us for the purpose of the order. We treat the detail exactly as we treat the buyer own record.
5. How We Use Information
We use personal information for the purposes set out below. Each purpose is tied to the ordinary work of a tableware trading house, and we do not stretch a record beyond the purpose for which it reached us.
- To answer an enquiry sent through the contact form or by email.
- To prepare a table catalogue or a sample set for a prospective buyer.
- To arrange glassware sampling, cutlery sampling and hotel table packs.
- To run the quality chip check and record the result against a batch.
- To build the packing list and arrange wholesale dispatch.
- To maintain a restaurant account sheet so a reorder matches the approved sample.
- To keep ordinary business records such as an order log and an invoice file.
- To protect the website against misuse and to keep it available to genuine visitors.
- To comply with a legal duty that applies to the company in Hong Kong.
We do not use a record for a new purpose without telling the person concerned. If a new purpose requires consent, we ask for it before the new use begins.
6. Lawful Bases for Processing
Where the law of a visitor requires a lawful basis for processing, we rely on the bases described in this section. We choose the basis that fits the purpose, and we record our choice in our internal notes.
We rely on consent when a visitor chooses to submit a contact form or asks to receive trade communications. Consent can be withdrawn at any time by writing to us, and withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
We rely on the performance of a contract when we handle an order, a sample request or a reorder, because we cannot fulfil the request without the relevant detail.
We rely on our legitimate interests when we keep ordinary trade records, answer correspondence, protect the website and improve the clarity of our own catalogue. We balance those interests against the rights of the person concerned, and we stop a processing activity if the balance does not hold.
We rely on a legal obligation when a record must be kept or disclosed to meet a duty that applies to the company, such as an accounting or tax duty.
9. Analytics and Site Measurement
We may measure the use of the website in a way that does not identify a visitor. The measurement tells us which pages are read, which pages are left quickly and which part of the catalogue attracts the most interest.
The measurement uses aggregate figures such as a page count and a broad region. It does not build a profile of an individual, and it does not follow a visitor to another website.
If a visitor prefers not to be measured, the visitor can enable a browser signal that asks sites not to track, or can block the measurement cookie through the browser settings. We respect a clear signal of that kind where the browser sends one.
10. How Long We Keep Information
We keep personal information only for as long as a purpose requires. After that period the record is deleted or made permanently unreadable.
- An enquiry that does not become an order is kept for a short period so that we can answer any follow up.
- A sample record is kept while the sample is under review and for a short period afterwards.
- An order and invoice record is kept for the period required by accounting and tax rules.
- A restaurant account sheet is kept while the account is active and for a reasonable period after the last order.
When a retention period ends, we remove the record from our active systems. A backup copy may remain for a short additional period before it is overwritten in the ordinary course of backup rotation.
11. How We Protect Information
We protect personal information with a set of technical and organisational measures that suit the size and the nature of our trading house.
- Access to an order record is limited to the colleagues who need it for the task.
- Devices that reach our systems are protected by a passcode and kept current with security updates.
- Correspondence with a buyer is kept in a controlled mailbox rather than in an open shared folder.
- Paper documents that contain order detail are stored in a locked drawer when they are not in use.
- Colleagues are told how to recognise a fraudulent request and how to report a suspected incident.
No method of storage or transmission is perfectly secure. We work to reduce risk to a reasonable level, and we review our measures when a change in our work calls for it. If an incident affects personal information, we act to contain it and we notify the people concerned and the relevant authority where the law requires a notification.
12. International Transfers
Our trading house is based in Hong Kong, and a maker row or a carrier may be located in another region. As a result, a record may be transferred across a border in the ordinary course of an order.
When we transfer a record to another region, we take steps to keep the protection at a level that matches this policy. The steps may include a written agreement with the recipient, a check that the recipient applies suitable safeguards, and a limit on the detail that is transferred.
A visitor or a buyer who wishes to know more about a transfer that affects a record can write to design@doristrade.mom and we will explain the arrangement that applies.
13. Your Privacy Rights
Depending on where a person lives, the law may give that person a set of rights over the personal information that we hold. We honour those rights for every person who asks, wherever the person lives.
- The right to be told what information we hold and why we hold it.
- The right to receive a copy of the information that we hold.
- The right to have an inaccurate record corrected.
- The right to have a record deleted where no lawful reason to keep it remains.
- The right to restrict or to object to a particular processing activity.
- The right to withdraw consent where consent was the basis for the processing.
- The right to receive a record in a portable format where that right applies.
- The right to complain to a privacy authority in the relevant region.
To exercise a right, write to design@doristrade.mom or call +14757395032. We may ask for enough detail to confirm identity before we act, so that we do not release a record to the wrong person. We answer a request within the period required by the applicable law, and we explain our answer if we cannot meet a request in full.
14. Privacy for Children
Our website and our trading desk serve restaurant buyers and trade partners. They are not directed at children, and we do not knowingly collect personal information from a child.
If a parent or a guardian believes that a child has sent personal information to us, the parent or guardian should write to design@doristrade.mom. We will check the record, remove it where the law requires, and confirm the outcome to the person who wrote to us.
If we learn that we hold a record from a child without the consent required by law, we delete the record promptly and take a step to prevent a repeat.
15. Marketing and Trade Communications
We may from time to time send a trade communication about a new glassware line, a cutlery pattern, a hotel table pack or a seasonal ordering window. We send a communication of that kind only where we are allowed to do so.
A recipient can stop trade communications at any time. Every message includes a simple way to opt out, and a recipient can also write to design@doristrade.mom and ask to be removed from the list. We act on an opt out request promptly.
An opt out from a trade communication does not stop us from sending a message that is needed to complete an order, such as a dispatch confirmation or a question about an approved sample.
16. Links to Other Websites
Our pages may link to a maker website, a carrier tracking page or a trade reference. A link is provided for convenience, and it does not mean that we control or endorse the linked site.
A linked site has its own privacy notice and its own rules about cookies. We encourage every visitor to read the notice of a linked site before sharing personal information there. Our policy stops at the point where a visitor leaves our pages.
17. Changes to This Policy
We review this policy from time to time so that it keeps pace with our work and with the law. When we change the policy, we update the effective date at the top of the page and we publish the new version on this page.
If a change is significant, we take a further step to bring it to the attention of the people who may be affected, such as a notice on the homepage or a short message to an active trade contact.
A visitor who continues to use the website after a change takes effect accepts the updated policy. A visitor who does not accept the updated policy can stop using the website and can write to us to ask about a record.
18. How to Contact Us
Questions about this policy, or about the way we handle personal information, are welcome at our trading desk. We answer every genuine question, and we try to reply clearly and quickly.
Lianxin Taifu Company Limited
Rm 01 26/F WORKING VIEW COML BLDG
21 YIU WAH ST
Causeway Bay, Hong Kong (HK)
Contact email: design@doristrade.mom
Contact phone: +14757395032
If you are not satisfied with our answer, you can raise the matter with the privacy authority in the region where you live or work. We will help where we can by providing the detail that the authority asks for.